00771cam a2200241 a 450000100090000000300090000900500170001800800410003501000170007602000180009303500240011104000390013504200140017405000190018810000210020724500990022826000530032730000340038044000170041450000200043150000500045165000280050115031272KE-MeUCS20260316094059.0071002s2007    enka          001 0 eng d  a  2007299581  a9781405317535  a(OCoLC)ocn144224078  aBTCTAcBTCTAdBAKERdJEDdBKLdDLC  alccopycat00aHF5718.S5 20071 aShipside, Steve.10aEffective communications :bget your message across and learn how to listen /cSteve Shipside.  aLondon ;aNew York ;bDorling Kindersley,c2007.  a120 p. :bcol. ill. ;c19 cm. 0aDK work/life  aIncludes index.  a"Transform the way you live and work"--Cover. 0aBusiness communication.