TY  - BOOK
AU  - Shipside,Steve
TI  - Effective communications: get your message across and learn how to listen 
SN  - 9781405317535
AV  - HF5718.S5 2007 
PY  - 2007///
CY  - London, New York
PB  - Dorling Kindersley
KW  - Business communication
N1  - Includes index; "Transform the way you live and work"--Cover
ER  -