tools and concepts for customer-focused management Ahmed, Pervaiz K. creator Rafiq, Mohammed text xxu Armstadam Elsevier Ltd. 2002 monographic eng

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xx,299p. Pervaiz K. Ahmed and Mohammed Rafiq Marketing 9780750648387 http://www.aginternetwork.net/whalecomwww.sciencedirect.com/whalecom0/science/book/9780750648387 http://www.aginternetwork.net/whalecomwww.sciencedirect.com/whalecom0/science/book/9780750648387 100110 20100110225733.0