@book{3726,
	author = {Schumacher, Robert M.},
	title = {The handbook of global user research /},
	publisher = {Morgan Kaufmann,},
	year = {c2010.},
	address = {Burlington, MA :},
	url = {http://www.aginternetwork.net/whalecomwww.sciencedirect.com/whalecom0/science/book/9780123748522}
}