@book{3859,
	author = {Futrell, Charles.},
	title = {Fundamentals of selling :},
	publisher = {McGraw-Hill Irwin,},
	year = {2009.},
	address = {Boston :},
	edition = {11th ed.},
	url = {http://www.loc.gov/catdir/toc/ecip0827/2008038263.html}
}