TY  - BOOK
AU  - Tiwana,Amrit
TI  - The essential guide to knowledge management: e-business and CRM applications
T2  - Essential guide 
SN  - 0130320005
AV  - HD30.2.T5 2001 
PY  - 2001///
CY  - N.Jersey
PB  - Prentice Hall PTR
KW  - Knowledge management
KW  - e-business
KW  - Electronic commerce
N1  - Includes bibliographic references and index
ER  -