a quick-reference guidebook of end-to-end solutions to solidify your small business Hook, Chris creator author. Bagg, James author. Burge, Ryan C. author. text bibliography flu 2018 monographic eng 1 online resource chapter 1 Is This Success? How to Know if You’ve Reached Your Ceiling -- chapter 2 What Are We Doing? How to Build Your Organizational Profile -- chapter 3 What Am I Doing? A Thoughtful Look at Leadership -- chapter 4 How Do I Know What I Am Supposed to Do? -- chapter 5 What Do My Customers Really Want? -- chapter 6 What About My Employees? -- chapter 7 How Do I Turn This Business into a Well-Oiled Machine? -- chapter 8 How Do I Measure Improvement? -- chapter 9 How Do I Keep Improving?. Chris Hook, Ryan Burge, James Bagg. Benchmarking (Management) Performance Small business Management Total quality management HD62.15 .H66 2018 658.4013 H781 (DLC) 2017050076 9781315120010 9781498721080 https://www.taylorfrancis.com/books/9781315120010 https://www.taylorfrancis.com/books/9781315120010 FlBoTFG 180706 20260210180722.0 9781315120010