@book{90978,
	author = {Lafrenière, Daniel,},
	title = {Delivering fantastic customer experience :},
	publisher = {Productivity Press,},
	year = {2019.},
	address = {New York :},
	edition = {1st.},
	note = {1 What Is Customer Experience? 2 Why is Customer Experience so Important? 3 One Interaction. Multiple Touchpoints. 4 How To Create a Stellar Customer Experience 5 Measuring 6 Maintaining Customer Relationships. 7 The Importance of Digital Customer Experience 8 Why You Should Care About Social Media. 9 A Few Final Thoughts},
	url = {https://www.taylorfrancis.com/books/9780429328091}
}