02855cam a22005298i 4500 9781315120317 FlBoTFG 20260210180835.0 m o d cr ||||||||||| 200406s2020 flu ob 001 0 eng OCoLC-P eng rda OCoLC-P 9781315120317 (ebook) 1315120313 (ebook) 9781498726962 (hardback) 1498726976 (electronic bk.) 9781498726979 (electronic bk.) 9781351646628 (electronic bk. : EPUB) 1351646621 (electronic bk. : EPUB) 9781351637114 (electronic bk. : Mobipocket) 1351637118 (electronic bk. : Mobipocket) (OCoLC)1150816390 (OCoLC)1154507264 (OCoLC-P)1150816390 RA399.A1 BUS 053000 bisacsh BUS 070080 bisacsh MED 002000 bisacsh MBP bicssc 610.69/6 23 Goodwin, Scott, author. Meaningful healthcare experience design : improving care for all generations / Scott Goodwin. Boca Raton : Routledge, 2020. 1 online resource text txt rdacontent computer n rdamedia online resource nc rdacarrier "This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout and industrial design thinking. This work focuses on the three values streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful Experience Design (MXD) guides the work of designing these value streams and improving them to promote daily experiences that are meaningful and healing for both patients and healthcare workers"-- Provided by publisher. OCLC-licensed vendor bibliographic record. Medical care Quality control. Meaning (Psychology) Medical personnel and patient. BUSINESS & ECONOMICS / Quality Control bisacsh BUSINESS & ECONOMICS / Industries / Service Industries bisacsh MEDICAL / Administration bisacsh Taylor & Francis https://www.taylorfrancis.com/books/9781315120317 OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf 92410 92409