TY  - BOOK
AU  - Shipside, Steve
TI  - Effective communications: get your message across and learn how to listen 
SN  - 9781405317535
AV  - HF5718.S5 2007 
PY  - 2007///
CY  - London
PB  - Dorling Kindersley
KW  - Communications; Management
KW  - Communication in management
KW  - Business communication
KW  - Communication; Business
N1  - Includes index
ER  -